Good morning. I wanted to take a moment and brag on Chris Dowden and your team at EMS. Over the past five years I have been working with EMS, everyone has gone out of their way to be very helpful and courteous. You all really have the customer’s needs in mind. Not only are you willing to take on difficult projects, but you make it seem easy. You really have a great team there.

Recently we were looking for someone to fabricate several difficult and unusual pieces made from polished SST. These pieces required roll forming and welding all while protecting the polished finish. I spoke to over a dozen fabricators and none of them were willing to even make an attempt. EMS stepped up to the plate and hit a homerun. Chris Dowden was instrumental in making Phoenix USA, Inc. look good and also in making our customer very happy. He is great to work with and has been a big help to us on many occasions. I wanted to say thank you and I hope you all have a wonderful Thanksgiving.

Design Engineer,

/ Phoenix USA™, Inc.

Good Morning Mark, John Thom and Chad,

Thank you all very much for taking time out of your busy schedules to meet with Tim and I, it was a pleasure meeting you.

Thanks for the tour, it certainly is an impressive facility. I wish all our customers maintained their machines the same way you do!

TRUMPF, Inc.

Tom,

Thank you so much! we really appreciate that you all give us notes on the changes you make from issues found during assembly. It saves us a lot down the road if we ever need to order spare parts.

Thanks,

Westinghouse Electric Company

Mark,

Thanks for your help. You are going way beyond what is required of a vendor.

Alstom Power, Inc.

Your responsiveness to our needs is outstanding and I do appreciate the service.

Thanks,

Alstom Power, Inc.

Kevin,

Wanted to thank you for rushing the subject mounts through your shop for us.

They fit as planned, were easily, installed, and save the day (WIP) at the work center.

The brackets you have supplied not only fixed our problem but will also permanently prevent a recurrence of this problem in the future.

We are very blessed to have a supplier such as EMS which can respond to critical needs as has been done in this case

Alstom Power, Inc.